The best way for you to understand which honey is the best one for you, is to explore our Collections. If you're looking for a high quality, raw table honey, our Anytime Collection is the best one to peruse. Our Daily Collection is ideal for a daily immunity supplement thanks to the high levels of Methylglyoxal and Non Peroxide Activity, and if you're wanting to either support a healthy digestive system, if you have a cold, cough or sore throat, or if you're looking for skin or oral support, try our Targeted Collection.
If you're still not sure, take our quiz, which will help to determine the very best honey for you.

As our honey is 100% natural, there will always be colour and texture variations between batches and even between jars. The colour, taste and texture can vary due to the different seasons, the strength of the honey, the area the honey has been harvested from, and the moisture levels in the honey. Our Raw honey can range from a dark caramel colour, right through to a light golden hue, and can either be a little bit gritty or very crunchy, due to the naturally occurring honey crystals, and the high levels of bio-available bee bread and pollen. To understand a bit more about how we extract our honey, visit the Raw and Unpasteurized page.

All Steens Mānuka Honey is 100% raw and unpasteurized, which means the naturally occurring honey crystals that appear in the honey are not heated or melted and you will find that the crystals in our honey vary in size, whereas other brands honey can be smooth and creamy. We also extract our honey very differently to any other big brand Mānuka Honey company, which allows between 3 and 15 times more bio-available pollen and bee bread to stay in the honey and go into every jar. The benefits of bio-available bee bread and pollen are plentiful, and you can learn more about the incredible differences between our honey and any other Mānuka Honey on the market on our 'Raw and Unpasteurized' page.

On every jar of Steens Raw Mānuka Honey, we provide a trace code. All you need to do is go to our 'traceability' page, enter your trace code, and it will tell you the region of New Zealand your honey was gathered from. All Steens hives are our own, so we place the hives in an area rich in Mānuka shrubs, we then check on the hives throughout the season to ensure they are healthy, and when there is enough honey in the beehive, we bring it back to our extraction plant and extract the beautiful honey from the frames, have it certified by a third party testing facility, and then pack, label and send to you.

Yes. Every batch of Steens Raw Mānuka Honey is tested and certified Glyphosate Free. The best way to see evidence of this, is to visit the Testing Certificates page, enter your batch number and the results from your specific batch of Mānuka Honey will appear, showing all test results and certifications. We place our hives in extrmely remote locations in New Zealand, to ensure the air and land is as pure and clean as it can be.

Due to the flying radius of bees (they venture in a 5km radius of the hive) and the small size of New Zealand, it is virtually impossible to ensure our honey is organic. It is however, always tested and certified to be glyphosate free, it is rigorously tested against very strict New Zealand Government criteria to be pure and authentic, and we don't use any antibiotics when raising our bees, so our honey is as natural as it can possibly be. The Mānuka shrubs we place our hives amongst are in very remote areas of New Zealand, so the chances of checmical spraying is very low.. However we do still ensure every batch is tested and certified to be free of harmful chemicals, just to be safe.

Our jars are made from 100% recycled plastic, which is all food safe and BPA free. We undertook extensive research around which material was actually better for the environment from a circular persepctive, and recycled plastics (rPET) are far better for the environment than glass, when looking at the lifecycle of the material. Our jars are fully recycled, and 100% reclyclable, so if you ensure you pop your jar in the recycling bin, you are doing the very best for the environment with your product. Learn more about our sustainability practises on our Sustainability page.

Our honey has been safely eaten by pregnant people since the inception of the business. Our honey is 100% raw and unpasteurized, so as a pregnant person we recommend that you make the decision for yourself, based on your GP's recommendations, but we have never had any instances of health repercussions due to the raw and natural nature of our products.

e recommend that anyone over the age of 12 months who does not have an allergy to bees or bee products can consume our honey. Learn more about Mānuka Honey for kids, including which varieties we recommend for them.

Yes you can, provided you are not allergic to bees or bee products. Studies have found that taking Mānuka Honey whilst suffering from a lung infection can support your body through the healing process thanks to its naturally antibacterial and antimicrobial proerties. Learn more about taking Mānuka Honey for Lungs.

The definition of monofloral honey is honey with nectar that has come from primarily one plant source, so in our case, monofloral Mānuka Honey has a majority of Mānuka nectar, from the Leptospermum Scoparium shrub (Or Mānuka shrub). Our Multifloral Mānuka varieties contain less than 50% Mānuka Nectar, making them a more cost effective and more mildy flavoured, or sweeter variety of honey. All Steens Mānuka Honey is from hives placed in New Zealand, so the other floral varieties that appear in our multifloral honey are New Zealand WIldflower varieties. If you want to know which Mānuka Honey is best for you, take our quick, easy quiz.

Mānuka Honey is an ideal wound care option for most animals, because it is 100% natural, and contains anti-bacterial properties that can help to support wound healing without the worry of being licked off. Mānuka Honey for dogs, is a great option for both digestive and wound care support, as well as creating delicious, nutritious natural dog treats, such as homemade pupcakes and dog biscuits and is used widely for the treatment of horses with minor wounds and infections. We always recommend consulting a pet health professional before use.

Studies have shown that Mānuka Honey can shorten your healing time, when taking in conjunction with antibiotics, as well as helping to reverse the effects of antibiotic resistance. Learn more about the benefits of Mānuka Honey with Antibiotics.

Mānuka Honey has been clinically proven to support your body in its healing process when you have a staphylococcus infection, including the antibiotic resistant strains. Apply Mānuka Honey directly to the affected area, and also take a spoonful of honey each morning to support your immune system. We always recommend consulting your health professional.

Yes! Mānuka Honey is an incredible option for inflamed acne, thanks to its antibacterial, anti-microbial properties. It can help to reduce redness, support your skin to reduce acne breakouts, and reduce scarring. We recommend using the Steens Targeted Collection Raw MAnuka Honey for acne, due to its ultra high levels of methylglyoxal and non peroxide activity. Learn more about using Mānuka Honey for acne.

If you would like to track your parcel - please click the link below and enter your tracking details to search

tracking.steensoney.com

Packing and Shipping times
We store our honey in a number of warehouses around the world. This is so we can ship our honey to you as fast as possible

All of our honey is packed at our RMP registered purpose built facility in Masterton, New Zealand. Once the honey is packed we ship it directly to one of our 4 warehouses (UK, NL, USA, NZ) to be dispatched to you - so it is as fresh as possible.

We intend to pack and dispatch all orders within 2 business days of receiving your order.

NB -  USA orders are shipped using Amazon’s FBA service which means orders of multiple jars can come in more than one delivery.

If you have any issues tracking your parcel, please contact our customer service team.

Any import duties or taxes that are levied by the authorities of your country are payable by the shopper and are your responsibility.

Please make sure you provide a valid email address and phone number when placing your order so that our courier company can contact you if your package is held at the border.

We strongly recommend that you check your country's import regulations prior to confirming your order.

In the event that a parcel is unclaimed by a receiver in the recipient country and is returned back to us, we are not obligated to provide a refund to the value of the product. 

We will, however, provide the option of resending the item(s) with any additional shipping costs incurred resting with the customer(s) concerned.

Here is a helpful link that will help you calculate the duty that will be payable if your parcel gets stopped at your country’s border:

https://customsdutyfree.com/duty-calculator/

Make sure you enter the following information:

1. From = New Zealand
2. To = Your shipping country
3. Product Description = Honey
4. Select “HS CODE” = 04090000
5. Enter the item cost
6. Enter shipping cost (should be displayed at checkout)
7. Insurance cost  = 0
8. Press “calculate”
   

We store our honey in a number of warehouses around the world. This is so we can ship our honey to you as fast as possible.

All of our honey is packed at our RMP registered purpose built facility in Masterton, New Zealand. Once the honey is packed we ship it directly to one of our 4 warehouses (UK, NL, USA, NZ) to be dispatched to you - so it is as fresh as possible.

We intend to pack and dispatch all orders within 2 business days of receiving your order.

NB -  USA orders are shipped using Amazon’s FBA service which means orders of multiple jars can come in more than one delivery.

Below is a list of some of the countries (but not all) we ship to and expected shipping times.

_

USA | Ships from US Warehouse | 3-5 business days | Carriers: USPS / UPS / Amazon FBA

UK | Ships from UK Warehouse | 3-5 business days | Carriers: Royal Mail / Parcel Force

Europe | Ships from NL Warehouse | 3-6 business days | Carriers: DPD / DPS

New Zealand | Ships from NZ Warehouse | 3-4 business days | Carriers: NZ Post Aramex

Mainland China | Ships from NZ Warehouse | 12-17 business days | Carriers: SF Express / NSFA

Hong Kong | Ships from NZ Warehouse | 7-9 business days | Carriers: NZ Post

Singapore | Ships from NZ Warehouse | 6-9 business days | Carriers: NZ Post

Saudi Arabia | Ships from UK Warehouse | 7-9 business days | Carriers: DHL

Thailand | Ships from NZ Warehouse | 7-9 business days | Carriers: NZ Post

Malaysia | Ships from NZ Warehouse | 7-9 business days | Carriers: NZ Post

Indonesia | Ships from NZ Warehouse | 7-9 business days | Carriers: NZ Post

GCC (including UAE / Qatar / Bahrain / Kuwait / Oman) | Ships from UK Warehouse | 7-9 business days | Carriers: DHL

Please see our Delivery and Returns page for more information.

If you have placed an order for delivery in the USA, you may receive your jars in separate orders. This is because we have multiple warehouses around the country, and different warehouses have different stock availability. If your full order hasn't arrived within the standard shipping times (see 'How long will my parcel take?') please track your order using the details emailed to you, or contact us.

Yes! We are 100% family owned and were started by the Steens Family back in 1982 - over 40 years ago! Paul and Sheryl Steens have a love for all things natural, and their family eats the very same honey as you do. Learn more about how our company started, on the Our Story page.

1. All Steens Honey is 100% raw and unpasteurized, meaning all the active enzymes and natural benefits stay alive and functioning because they haven't been heated. Other honey companies heat (or pasteurize) their honey to get it out of the hive, or into their jars as quickly as possible to save time and costs.

2. Our honey is tested and certified to contain between 3 and 15 times MORE bio-available bee bread and pollen in our honey than any other major brand of Mānuka Honey, thanks to our unique extraction and bottling processes.

3. We do everything, from beekeeping to extraction, checking the hives for health through to packing and labeling,. We send our honey away to be tested through a third party laboratory to ensure our honey is the very best quality. Most other Mānuka Honey companies buy their honey in from other suppliers, but we like to know that our honey is 100% pure and authentic, and of the very highest quality, by doing it all ourselves.

Yes. We own our hives and we do all of the beekeeping internally Paul Steens is our head beekeeper and he loves his bees! Learn more about our Ethical Beekeeping practises.

Yes. All Steens Raw Mānuka Honey is packed and labeled in New Zealand, according to strict New Zealand Government guidelines. It is then sealed twice, to keep it airtight.

100% yes! Every single drop of Steens Honey is from New Zealand Hives, made by bees in New Zealand. We hold the New Zealand Fernmark License, which can only be held if our products are 100% New Zealand created, and we also hold a UMF certificate, which can only be given to products certified to be genuine New Zealand Mānuka Honey. Learn more about our certifications.

The default subscription timeframe is every 30 days. You can change this either when you place your first subscription order, or at any time from your customer dashboard.

You can cancel your subscription at any time via your customer dashboard. You must cancel at least 7 days before your next subscription order is due to arrive, otherwise you will be charged for one last order.

Simply go to your customer dashboard, and click 'edit subscription' - this will allow you to change the product you have subscribed to, or add a one off product to your next order.

You can skip a delivery in your subscription at any time, if you are going to be away for the next scheduled delivery, or if you feel that you still have enough honey and won't need any until your next scheduled delivery date.

Visit your customer dashboard, and click 'edit my details' Enter your new address. You must change your address at least 7 days before your next subscription delivery is due, or it may be delivered to your old address.

We have a variety of different Raw Mānuka Honey products available on subscription - visit our subscribe and save page to see which products are available for you.

We only allow one discount code to be used per order. Choose which one works best for you and enter into the discount code field at checkout.

There is only a limit to the number of jars you can purchase when sending to China or Hong Kong. This is because of the high freight costs incurred when ordering multiple jars to these countries. Otherwise, order away to your hearts content!

No. Because you are purchasing a product at a certain price, you cannot have your sale or clearance items replaced with anything else. If your item arrives damaged, we will replace like for like. Please visit our Delivery and Returns page for more information on items that arrive damaged.

Unfortunately, if you have forgotten to use your discount code, we are unable to refund you the difference. Please make sure you double check the value of your order, BEFORE paying.

It's easy! If you are a content creator, or a brand that thinks we would work well together, just get in touch with us, and we will forward to our Marketing Team. If you would like to earn money by promoting our products to your followers, apply now to become a Steens Global Affiliate.

We always tag the winners of our competitions in our competition posts, and follow up with a DM. If you have been notified that you have won and havent heard anything further, please get in touch with us.